Who is on the other side
Continues with the customer identity supplied by the channel and the conversation history, helping reduce repeated questions.
Molvek Bot
Answer messages.
Follow every opportunity.
Customer messages, sales follow-up and appointments. An assistant grounded in your business knowledge, with your team in control. Together in Molvek Bot.
Customer conversations
CRM and sales
Appointments
Öner and human support
From the first message
to the next move.
A question becomes a conversation. A conversation becomes work your team can follow. Choose a step and explore the flow.
D
Demo Customer
Website chat
Open
From conversation to action
A new message arrives
A reply grounded in your business knowledge.
Website chat
Customer record
D
Demo Customer
- Interest
- Product demo for the team
- Team
- Team of 8
The need and context, together
Appointment request
Thursday · 14:00
Product demo
D
Demo Customer
Öner
Summary ready
Demo Customer is looking for a product demo for a team of 8. They asked to meet on Thursday at 2 pm.
Your team takes over
Welcome the first message with your business knowledge.
Your workspace
See beyond the messages.
Don’t make customers start over.
Messages, history and Öner in the same conversation. When human support is needed, your team continues with the context at hand.
Keep the next move in view.
Follow opportunities through their stages. Keep the contact, conversation notes and current sales stage together.
Describe the work. Let your assistant act.
Ask your assistant to review conversations and create saved reports. Create or update records in your connected Notion spaces using natural language.
See what happened. Choose what comes next.
Review conversation volume, human handoffs and response times. Get a clearer view of your team’s work.
Your team’s follow-up work, together.
Create tasks and set an owner and due date. Follow open and completed work, search tasks and review their details. The new workspace is being prepared for release.
Workspace
Preview
The team’s next steps
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Prepare the demo meeting
Demo Customer · Team of 8
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Share the setup plan
Demo Customer · Meeting follow-up
More than a reply.
The context of a conversation.
Who is asking, when, and what they need all matter. Molvek Bot considers these parts of the conversation together.
Which day they mean
Considers the day and time together in appointment conversations. Carries a clear request into the record.
Your business’s time
Takes time-zone and working-time context into account, keeping the conversation in step with your business day.
What Molvek Bot can do
Different parts of your work.
One connected workspace.
From conversations and knowledge to sales and reporting. Open a topic to see the details.
Customer communication
A shared workspace across channels
Review conversations by channel and status. Follow a WhatsApp enquiry or a conversation that started on your website from the same panel.
Turn the first question into a conversation
Answer questions about your products, services and how you work using your business knowledge. Help clarify what the customer needs as the conversation develops.
Speak your customer’s language
Respond to messages in different languages. Keep your brand’s voice while making it easier for customers to express what they need.
Bring in your team when needed
Take over when a conversation needs an operator or a customer asks for human support. Read the previous messages and pick up where the conversation left off.
Spot promising enquiries
See signals for interested leads and conversations needing attention. Set your follow-up priorities and focus on the right conversations.
Know what happened to a message
Track sent, delivered and read statuses for WhatsApp messages. See whether a message reached the customer within the conversation.
CRM and sales follow-up
Turn conversations into leads
Capture contact details, customer interest and conversation notes in a lead record. Turn the first interaction into something your team can follow up.
Keep the customer’s history together
View phone numbers, email addresses and notes alongside the timeline of linked conversations. Continue with context instead of searching for the last exchange.
Build your own sales process
Create multiple sales pipelines, name their stages and arrange them in order. Match the process to the way your business moves from enquiry to sale.
Work in a list or on a Kanban board
Review opportunities in a list or move them across a Kanban board. See your whole pipeline and the work at each stage.
Give every opportunity a next step
Record the owner, value, currency, expected close date, last contact and next step. Keep the information needed for follow-up beside the opportunity.
Keep context as work changes hands
Assign opportunities to teammates. Keep notes, stage changes and assignment history in the same record.
Business knowledge and voice
Put your documents to work
Add PDF, DOCX, CSV, TXT and Markdown files to your knowledge base. Use the documents you already have to support customer answers.
Keep information current
Add text directly and upload updated versions of your documents. Manage changes to your services and products in one place.
Make it sound like your business
Define the assistant’s identity, tone and response guidelines. Keep customer communication aligned with the way your business speaks.
See your knowledge at work
Track document usage and indicators of gaps in your knowledge base. Use these insights to guide content improvements.
Appointments and follow-up
Book from the conversation
Turn the agreed date, time and appointment details into a record. Bring the outcome of the conversation into your team’s workflow.
Connect Google Calendar
Add appointments to your business’s Google Calendar. Keep customer conversations and scheduled work connected.
Keep track of changes
Follow changes and cancellations for linked appointments. Reflect updated calendar details in the corresponding Molvek record.
Remind customers before a meeting
Send appointment reminders over WhatsApp. Use message templates and quiet hours to organise communication before the meeting.
WhatsApp campaigns
Build audiences from sales data
Filter audiences by sales stage, last contact, owner and opportunity value. Reach a relevant customer group instead of sending the same message to everyone.
Keep your WhatsApp templates organised
Refresh your Meta templates and view their approval status, language and category. Choose the template that fits your campaign.
Preview before sending
Fill in template variables and review the message. Preview the recipient list and see who is excluded and why.
Keep permissions and opt-outs together
Track communication permissions and opt-out history per contact. Manage permanent exclusions and review consent records before importing them from CSV.
Stay in control of sending
Start, pause, resume or stop campaigns. Monitor their status as sending progresses.
Review results for each recipient
Review campaign progress and recipient results. Distinguish sent, failed and uncertain outcomes to plan your next follow-up.
Business assistant
Ask questions about your business
Ask natural-language questions about conversations and communication performance. Explore relevant exchanges and their details with the assistant.
Turn findings into reports
Create saved reports from your work with the assistant. Return to your personal chat sessions and continue where you left off.
Move work forward in Notion
Read, create and update Notion pages and records with the business assistant. Bring information into the spaces where you manage everyday work.
Get up to speed with Öner
Generate a conversation summary and a reply draft. Edit the draft, add your judgement and send it to the customer.
Reports and business insights
From conversations to outcomes
Track messages, leads, appointments and human handoffs together. Understand how your customer communication develops.
Busy hours and channels
Review hourly traffic and message volume by channel. Plan your team’s time around when customers get in touch.
Measure response times
View average and median first-response times. Compare bot and human responses to assess your service workflow.
Understand your pipeline
Report on open opportunities, their value and stage distribution. Review won and lost deals, conversion, time in the pipeline and upcoming close dates.
Make regular reporting automatic
Automatically prepare daily, weekly and monthly business summaries. Revisit past reports in the panel and share them in Notion.
See your AI usage
Track model usage and estimated costs for bot replies. Review usage trends alongside your business’s communication volume.
Team and connections
Make ownership clear
Assign conversations to operators and manage team roles. Follow the work each teammate is handling in the shared panel.
Keep up with conversations
Keep track of conversations waiting for human support. Receive browser notifications about new activity.
Connect your CRM with Notion
Sync contacts, opportunities and sales stages with Notion in both directions. Monitor sync status in the panel and reduce the work of maintaining information in two places.
Manage connections in one place
See the status of channels, knowledge, assistant settings and integrations. Manage your business workspace from one panel.
Before you get started.
How much does Molvek Bot cost?
We start by discussing your business needs and scope. Together, we assess the channels and workflows you need and prepare a proposal that fits.
Can our team take over conversations?
Yes. When human support is needed, your team can take over with the message history and the summary prepared by Öner.
Do we use our own WhatsApp account?
Yes. You use your business’s own WhatsApp Business account. Channel setup, permissions and Meta requirements are reviewed together.
How do we get started?
Tell us about your business, common questions and the work you want to follow up. We’ll define the scope and prepare your knowledge base, channels and way of working together.
Explore Molvek Bot for your business
How would it work
for your team?
Ask a question as one of your customers would. See Molvek’s live bot answer right here.
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Ask like a customer
Type a question you would ask.
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See the answer
Molvek’s live bot answers using information about our own product.
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Keep the conversation going
Ask a follow-up and try the conversation for yourself.