Molvek
TR EN
Request a demo

Pricing

One plan.
AI answers included.

An AI assistant for customer messages, shared inbox, knowledge base, built-in CRM, appointment booking and analytics in a single plan. No per-answer fee, no hidden add-ons, no setup fee.

  • No per-answer fee
  • No hidden add-ons
  • No setup fee

Enterprise

Need higher volume? Monthly answer allowance and daily limit are tailored to your business.

Contact us

Full scope

Everything in the plan.

7 areas · 39 capabilities

We do not split capabilities across tiers. All 39 features across the 7 product areas below — from customer messaging and your knowledge base to CRM, appointments, campaigns and analytics — are open in the single plan.

Channels & Customer Greeting

6 features

Meet customers across four core messaging channels in one workspace, replying in their language with full transparency.

  • Embed the web chat widget with a single script tag and configure allowed domains, greeting bubble text, delay and quick-reply buttons.
  • Connect your WhatsApp Business number to handle incoming messages, customer images and delivery statuses in the panel (requires Meta approval).
  • Receive and reply to Instagram Direct Messages from your professional account in the same shared inbox (requires Meta approval).
  • Connect your Telegram bot in minutes and answer customer chats over automated webhooks.
  • Detect the language a customer writes in automatically and reply naturally in that same language.
  • Disclose clearly that the assistant is AI — via the web widget badge and the opening notice on messaging channels.

Knowledge Base & Answer Quality

5 features

Your assistant answers strictly from the documents and business rules you provide, falling back safely when a topic is not covered.

  • Upload PDF, DOCX, CSV, TXT and MD documents that are automatically chunked and indexed for semantic retrieval.
  • Deliver the fallback message you set instead of guessing whenever a customer asks something outside your uploaded records.
  • Configure your assistant’s name, role, tone of voice, opening greeting and custom instructions to match your brand.
  • Set your business operating hours, time zone, after-hours reply and pricing policy rules.
  • Forbidden topics the assistant must never discuss and escalation trigger phrases that hand the conversation to your team are defined during setup.

Live Console & Team Handoff

7 features

AI and human operators collaborate in the same thread; when human judgement is needed, your team takes over with full context.

  • Manage conversations across all channels in one console with filters for channel, handling state (Needs Human, With Agent, With Bot, Closed) and search.
  • Route conversations that require human attention automatically to the Needs Human queue with the exact handoff reason recorded.
  • Take over any conversation in one click to reply directly, then hand it back to the bot or close and reopen it whenever needed.
  • Click Öner inside any conversation to generate an instant summary of the thread and a grounded draft reply for the operator.
  • Search across message history and follow episode markers showing every handoff, takeover and resolution along the timeline.
  • View images sent by customers over WhatsApp directly inside the console conversation thread.
  • Receive instant browser and mobile home-screen Web Push notifications the moment a conversation needs human intervention.

Lead Capture & Built-in CRM

6 features

Turn conversations into structured leads, unified contact records and trackable sales opportunities without leaving the panel.

  • Extract customer name, phone, email, interest, budget, timeline and notes automatically from natural conversations into lead records.
  • Flag hot leads showing buying signals or callback requests automatically, and edit lead details or status directly in the panel.
  • Unify a customer’s identities across channels into one contact profile with a complete timeline of conversations, deals and consent events.
  • Create custom sales pipelines and stages, managing deals on an interactive drag-and-drop Kanban board or filtered list view.
  • Track deal value, currency, estimated close date, next step, reminder timestamp and assigned team member on every opportunity.
  • Keep a timestamped activity log of stage changes, operator assignments and internal team notes on each deal.

Appointments & Google Calendar

4 features

Let the assistant check real-time calendar availability during chat and book confirmed appointments without double-booking.

  • Connect your Google Calendar via OAuth and choose the target owner calendar for bookings (requires Google Calendar connection).
  • Check live free/busy slots during the conversation so the assistant only proposes times that are genuinely open on your calendar.
  • Record confirmed appointments in both Molvek and Google Calendar automatically, with two-way sync for reschedules and cancellations.
  • Prevent double-bookings and past-date appointment promises automatically through built-in slot verification.

WhatsApp Campaigns & Consent Ledger

5 features

Run targeted, consent-verified WhatsApp template campaigns built on your CRM filters and an auditable consent ledger.

  • Build campaign audiences using CRM filters for pipeline, stage, last contact date, deal value, estimated close date and assigned operator.
  • Sync Meta-approved WhatsApp templates and bind template variables to contact name, deal title, deal value or fixed text (requires Meta approval).
  • Run a pre-send safety preview that automatically suppresses contacts without explicit consent, opted-out contacts, recent recipients or open threads.
  • Send automated proactive WhatsApp appointment reminders to consented customers ahead of their scheduled time.
  • Record per-contact consent grants, revocations and permanent opt-outs with evidence references, or bulk-import consent records via CSV with plan preview.

Analytics, Reports & Team Controls

6 features

Measure conversation volume, response speed, knowledge grounding and funnel conversion while managing team access securely.

  • Track your conversion funnel from conversations to leads and appointments alongside daily, weekly and monthly volume by channel.
  • Monitor average and median response times for both bot and human replies, escalation counts and an hourly traffic heatmap.
  • Measure grounding rates across generated and delivered replies, spot knowledge base gaps and see your most-cited documents.
  • Inspect real-time WhatsApp delivery states — accepted, sent, delivered, read and failed — on the delivery verification screen.
  • Review and rename scheduled daily, weekly and monthly summary reports or generate custom date-range reports.
  • Use the go-live readiness checklist, role-based operator access (admin, agent, viewer), Turkish/English console locale and active session controls.

Usage & limits

How the answer allowance works.

There are no complex token meters or surprise overage bills. Only replies generated by the AI assistant count toward your allowance.

3,000 answers / mo

During launch (first 6 months on monthly, first year on annual)

2,000 answers / mo

Standard monthly allowance after the launch period

300 answers / 24h

Rolling 24-hour cap that protects your monthly allowance

300 trial answers

Included in the free trial (14 days company email, 7 days other)

What counts as an answer? AI-generated replies only
Each reply generated by the AI assistant to a customer counts as 1 answer. When burst messages from a customer are coalesced into one turn, only the single AI reply counts. Messages written by your team in the console never consume your allowance.
Launch & standard monthly limit 3,000 → 2,000 answers / month
You receive 3,000 AI answers per month for the first 6 months on monthly billing and for the first year on annual billing; afterwards, the standard allowance is 2,000 AI answers per month.
Monthly reset on annual billing Resets every month
On annual billing, your answer allowance resets at the start of every month (3,000 / month during the first year, 2,000 / month thereafter).
24-hour protection ceiling At most 300 answers in 24 hours
To prevent unusual traffic spikes or automated abuse from draining your monthly allowance in a single day, the bot generates at most 300 answers in any rolling 24-hour window.
What happens if the allowance runs out? Bot stops, conversation goes to your team
There are no automatic overage charges. When the monthly or 24-hour limit is reached, the bot stops replying automatically, marks the conversation as needing human attention and notifies your team so operators can continue in the console.
AI generation & Meta fees AI included · WhatsApp billed by Meta
AI generation cost is included in your plan with no per-answer fee. Paid WhatsApp message and template charges are billed separately by Meta at Meta’s standard rates.

Trust & compliance

Enterprise-grade transparency and data protection.

Data hosted in the EU

Production database and cache infrastructure are hosted within the European Union.

GDPR-compliant DPA

Our processing terms, subprocessors and transfer safeguards are documented in our Data Processing Agreement (DPA).

Read the DPA

Connection secrets encrypted

Connection secrets and OAuth refresh tokens are encrypted with AES-256-GCM, and each business’s data is kept separate from others.

Security practices

Transparent AI & native language

The bot replies in the language the customer writes in and clearly discloses that it is an AI assistant on every channel.

Cancel anytime

No long-term lock-in required. You can cancel your subscription anytime so it does not renew at the end of your billing period.

Cancellation and refunds

Frequently asked questions

Common questions about pricing and how it works.

Clear answers on what is included, how the answer allowance behaves, trial terms and billing.

What exactly counts as an “answer”?

Every reply generated by the AI assistant in response to a customer counts as 1 answer. If a customer sends several quick messages in a row that are answered together, only the single AI reply counts. Messages sent directly by your human team from the console do not count against your allowance.

What happens if our monthly or 24-hour allowance runs out?

You are never charged surprise overage fees. When the monthly or 24-hour limit is reached, the bot stops answering automatically, hands the conversation to your team and raises a Needs Human notification in the console so your operators can reply directly. If you need higher volume, monthly answer allowance and daily limit are tailored to your business with Enterprise.

How does the free trial work, and do I need a card?

No credit card is required to start the trial. Businesses signing up with a company-domain email receive a 14-day free trial, and other email addresses receive a 7-day free trial, both with 300 AI answers and full access to the plan.

What is your cancellation and refund policy?

You can cancel your subscription at any time; cancellation takes effect at the end of your current billing period and stops future renewals. Full details on statutory withdrawal rights and refund eligibility are set out in our Cancellation and Refunds Policy. Read the cancellation and refunds policy

How do payment and invoicing work?

All prices are in Euros (€) and exclude VAT. Monthly billing is €53 / month for the first 6 months (then €59 / month list price); annual billing is €602 / year for the first year, or about €50 / month (then €708 / year list price). Payments and invoices are processed securely through Stripe; paid WhatsApp message fees are billed separately by Meta.

Where is our data stored and how is it protected?

Your production data is hosted in the European Union. Connection secrets and OAuth refresh tokens are encrypted with AES-256-GCM, and security-critical changes undergo independent review and adversarial testing before release. Data Processing Agreement (DPA)

How do we connect our WhatsApp, Instagram, Telegram and Google Calendar accounts?

The web chat widget and Telegram bot can be connected directly from the panel in minutes. Google Calendar connects through standard Google OAuth consent. WhatsApp Business and Instagram DM connect using your business’s own Meta accounts following Meta’s standard business verification and template approval rules.

Can we add team members to the workspace?

Yes. You can assign admin, agent or read-only viewer roles to your team. Operators can take over conversations, own deals on the Kanban board, receive Web Push alerts and manage their own active sessions.

Get started

Start with one plan.
Try it free for 14 days.

Test Molvek with your own documents and workflows right away with no credit card required.

Try 14 days free, no card required Explore product features

Explore Molvek for your business

How would it work
for your team?

Ask a question as one of your customers would. See Molvek’s live bot answer right here.

  1. Ask like a customer

    Type a question you would ask.

  2. See the answer

    Molvek’s live bot answers using information about our own product.

  3. Keep the conversation going

    Ask a follow-up and try the conversation for yourself.

Write your demo request

If no email app opens: Open in Gmail

info@molvek.com